Contact support

If you can't find what you're looking for, write to us.

Opening a ticket

While signed in, open the user menu and click Support. Then click New ticket and fill in:

Type: Question for doubts about the site or your account, or Bug on the site if something doesn't work as it should.
Subject: a one-line summary.
Message: tell us what you need or what happened.

You can have up to 3 open tickets at once. If you reach the limit, close one that's already solved to open another.

Tip

If you report a bug, tell us which screen you were on, what you did just before and what you expected to happen. It helps us find it much sooner.

Your open tickets appear in the list on the left; click one to see the conversation and reply.
When we reply, the user menu tells you that you have unread replies.
When the issue is solved, click Close ticket.